One of my pet peeves (there are many more actually) is when I call a business (be it the cable company, gas company, electric company) and they spend 5 minutes telling me by a computer voice of course how I could easily access them on the internet.
I am calling them because I want to speak to a human being. I am not at a computer. I may be driving my car, on my 30-minute lunch break walking the corridor to get a moment of privacy or I may be sitting in my car in the parking lot. I am calling them because I need to speak to someone that can respond to questions that I may have. I do realize that these companies are online.
Am I the only person that occasionally requires the customer service department??? Sometimes I think that the company has no human beings.